I have contacted hp support to try to fix the problem but have had no success. I've run into this problem before and i had to format my hard drive last time to solve the problem. Anyways there's this comparison website that i found that will be a great help to me because i plan on buying another desktop computer.
I don't want to waste a lot of time traveling all over town to find the best price so i will use this Save A Pound website to compare prices and save a bundle on a new desktop computer. They're constantly updating their stores every week to give you the best bargain for your money. How convenient this website is and that i can just shop for the best price while at home and save a pound or two.