Problems with cell phone updater and my wireless carrier
I have a cell phone contract with our wireless carrier Verizon wireless and I recently qualified for an upgrade on my current cell phone to one of my choosing but there's a catch to it. I would have to sign a new 2 year agreement. I went in to one of their stores a few days ago because I keep getting a message that my phone has a new software update and I've tried updating many times but after the update is downloaded and starts to install, I get an error message that it failed to update and I can't figure out why so that's why I took it into Verizon. The associate I spoke to was helpful to a certain point. I really don't think he knew what he was doing. He downloaded the update onto my phone just like I've been doing for the past few weeks and he handed the phone back to me as the update was installing and say's "see, here you go, your all set" not checking to make sure the update was successful, so I said to the man, umm sir? The download failed again, see, look for yourself. and so I showed him and he was speechless. Then he says, I'm sorry sir but there's nothing I can do. You obviously have a problem. Yeah, you think? Well, it turns out that in order for me to qualify for an upgrade, I will have to pay an early termination fee of $200 plus the cost of the new phone $200. I don't think so. It made me so upset because I've been with Verizon for a long time but now I'll just deal with the problem of my current phone and maybe go with another carrier when this contract expires in September this year. I tell you, those phone carriers will do anything to get money out of you like hidden fees, extra charges, etc. Urgghhh. I'll figure out this update thing myself!!! I don't need your help Verizon!!!!! thanks for nothing!!!!